How are you affected by COV-19?
5 August 2020 – It’s business as usual for us.
For other shipping methods there will be a delay once your order has been shipped. Check the AusPost and DHL site for service updates for tracked shipping but expect a few days extra for DHL and possibly 1-3 weeks for AusPost.
What currency are your prices in?
They are in US dollars.
How does the order process work?
Once the order is placed, we check it over within 24 hours to ensure that there aren’t any issues or if we require additional information. Within a few days if we have the parts, we build the items in the order. If we don’t have the parts, we’ll order them in and if we can’t meet the 1-2 week estimate, we’ll let you know. After that we usually have 1 or 2 days a week to post items out but that depends on how many orders there are.
I haven’t received my order, is there order tracking?
For AusPost tracked, it’s usually 2-4 weeks (some cases 5 weeks) or DHL it’s 2-5 working days; you should have received a tracking number.
I haven’t received the completed order notification email
– Please check your junk mail.
– Please check that the item you ordered wasn’t on back order. If this is the case, it can usually take 1-2 weeks before it ships.
– Please check that the payment went through.
– Check that we haven’t asked you any questions in regards to your order/shipping – if this is the case and you haven’t replied back, your order will be cancelled and you’ll be refunded after 2-3 weeks.
Why do products take a while before they ship and why are some products on back order?
Most items in the shop are build to order. It allows us to offer all sorts of products without the risk of bulk ordering and not being able to sell many of them. A good amount of the time orders will ship before the back order time estimate.
Can you provide wholesale pricing?
Our products are built in house which means we perform everything ourselves – solder paste application, placing parts, reflow, inspection and correction of defects, programming, testing and account for the time taken for the R&D of the product; so unfortunately we can’t provide wholesale pricing but we do offer free shipping to certain countries if you order over a certain amount.
Can you build me a custom flash cart?
It depends on your requirements but we have a minimum order quantity of 50 pcs and full payment is required after a design is settled on. Take a look at our existing product prices so you have a feel for the amount we might charge. It’s best to contact us via Discord so we can discuss something quickly without emailing back and forth. Depending on the complexity, we may charge an engineering fee and order some prototypes. Our IP, schematic and board files are not deliverables with this service.
Make sure you check the Manual/FAQs for the product you are interested in, it’s on the product page as a tab on the left hand side (you have to scroll down a little bit).
For any order related enquiries, you can reply to your order notification.