FAQ & Contact Us

FAQs

I haven’t received my order, is there order tracking?

If you selected the Airmail option, then unfortunately there is no order tracking available. Usually delivery times are 2-4 weeks after you receive the order completed notification but in some rare cases it can take up to 6 weeks. For the AusPost tracked or DHL you should have received a tracking number.

I haven’t received the completed order notification email

  • Please check your junk mail.
  • Please check that the item you ordered wasn’t on back order. If this is the case, it can usually take 1-2 weeks before it ships.
  • Check that we haven’t asked you any questions in regards to your order/shipping – if this is the case and you haven’t replied back, your order will be cancelled and you’ll be refunded after 2-3 weeks.

Contact Us

Make sure you check the Manual/FAQs for the product you are interested in, it’s on the product page as a tab on the left hand side (you have to scroll down a little bit).

If you have a question or issue, you can contact us Twitter or join our Discord server where other users can also help you.

For any order related enquiries, you can reply to your order notification.