I haven’t received my order, is there order tracking?
If you selected the Airmail option, then unfortunately there is no order tracking available. Usually delivery times are 2-4 weeks after you receive the order completed notification but in some rare cases it can take up to 6 weeks. For the AusPost tracked or DHL you should have received a tracking number.
I haven’t received the completed order notification email
- Please check your junk mail.
- Please check that the item you ordered wasn’t on back order. If this is the case, it can usually take 1-2 weeks before it ships.
- Check that we haven’t asked you any questions in regards to your order/shipping – if this is the case and you haven’t replied back, your order will be cancelled and you’ll be refunded after 2-3 weeks.
Make sure you check the Manual/FAQs for the product you are interested in, it’s on the product page as a tab on the left hand side (you have to scroll down a little bit).
For any order related enquiries, you can reply to your order notification.