How are you affected by COV-19?
28 Mar 2020 – At this stage it’s business as usual for us. There may be a delay with shipping carriers once your order has been shipped. Airmail users should expect a delay of 1-2 weeks extra. Check the AusPost and DHL site for service updates but expect a few days extra.
How does the order process work?
Once the order is placed, we check it over within 24 hours to ensure that there aren’t any issues with it or if we require additional information. Within a few days, we build the items in the order. If we don’t have the parts, we’ll order them in and if we can’t meet the 1-2 week estimate, we’ll let you know. After that we usually have 1 or 2 days a week to post items out but that depends on how many orders there are.
I haven’t received my order, is there order tracking?
If you selected the Airmail option, then unfortunately there is no order tracking available. Usual delivery times are 3-5 weeks after you receive the order completed notification but in some rare cases it can take up to 6 weeks. For the AusPost tracked, it’s usually 2-4 weeks (some cases 5 weeks) or DHL it’s 2-4 working days; you should have received a tracking number.
I haven’t received the completed order notification email
– Please check your junk mail.
– Please check that the item you ordered wasn’t on back order. If this is the case, it can usually take 1-2 weeks before it ships.
– Please check that the payment went through.
– Check that we haven’t asked you any questions in regards to your order/shipping – if this is the case and you haven’t replied back, your order will be cancelled and you’ll be refunded after 2-3 weeks.
Why do products take a while before they ship and why are some products on back order?
Most items in the shop are build to order. It allows us to offer all sorts of products without the risk of bulk ordering and not being able to sell many of them. A good amount of the time orders will ship ahead of the back order time.
Can you provide wholesale pricing?
Our products are built in house so unfortunately we can’t provide wholesale pricing.
Make sure you check the Manual/FAQs for the product you are interested in, it’s on the product page as a tab on the left hand side (you have to scroll down a little bit).
For any order related enquiries, you can reply to your order notification.