I haven’t received my order, is there order tracking?
If you selected the Airmail option, then unfortunately there is no order tracking available. Usually delivery times are 3-5 weeks after you receive the order completed notification but in some rare cases it can take up to 6 weeks. For the AusPost tracked or DHL you should have received a tracking number.
I haven’t received the completed order notification email
- Please check your junk mail.
- Please check that the item you ordered wasn’t on back order. If this is the case, it can usually take 1-2 weeks before it ships.
- Check that we haven’t asked you any questions in regards to your order/shipping – if this is the case and you haven’t replied back, your order will be cancelled and you’ll be refunded after 2-3 weeks.
Why do products take a while before they ship and why are some products on back order?
Most items in the shop are build to order. It allows us to offer all sorts of products without the risk of bulk ordering and not being able to sell many of them. A good amount of the time orders will ship within a few days.
Can you provide wholesale pricing?
Our products are built in house so unfortunately we can’t provide the sort of pricing you would expect.
Make sure you check the Manual/FAQs for the product you are interested in, it’s on the product page as a tab on the left hand side (you have to scroll down a little bit).
For any order related enquiries, you can reply to your order notification.