Orders are shipped from Australia, usually once a week.
EU Import Tax
We are now IOSS registered so orders under €150 are taxed upfront. Orders over €150 will be taxed with duties applied by your countries mail provider when the package arrives.
How US small parcel vs regular parcel tracking works
No tracking updates after “awaiting carrier pickup” email received
It can take 1-3 days before the carrier pickup occurs. Australia Post seems to be hit or miss with tracking updates, they will all eventually have an update when they are ready for the air carrier pickup which can take a few days.
Terms of service
Please make sure your address is correct and keep an eye on the tracking as sometimes you need to pick up the item from your local postal provider. If the package is returned, we have to charge you again for a re-delivery or if you ask for a refund, we are not able to refund shipping.
Returning items will incur a restocking fee of 15% and you will be responsible for returning the item. The return must be requested within 30 days of receiving the product. The refund won’t include the shipping cost.
Change of mind before items have shipped out will incur a 3-5% transaction fee as our payment provider charges that.
We’re located in Australia and we ship to most counties around the world. You are responsible for any import tax/duties or other charges that may apply. We are now IOSS registered so orders under €150 are taxed upfront so you know how much it will cost ahead of time.
If you can only see “Australia Only” as the shipping method, please update your address in the shopping cart by pressing the “Change address” button.
Local (Australia) delivery
AusPost Tracked Parcel – around $8-9
US small parcel $5.50 / $9 delivery
Small items are sent in a bubble mailer or 18x10x1.6cm superflat rigid mailer. You will be provided with a USPS tracking number. Tracking will only start once the package lands in the US which should take about 10-12 days after you receive the order completed notification. The way it works is, we generate USPS shipments and bundle them all together into one shipment until it is unboxed by our agent in the US as we are located in Australia.
International deliveries
There are 2 delivery options to choose from:
Tracked Parcel – Price varies $13 to $28
For 1-2 small items – sent in a 18x10x1.6cm superflat rigid mailer with bubble wrap on the outside.
For more or bulky items, it’s sent in a small box 22x14x4cm or 25x15x6cm with bubble wrap (and a padded envelope inside, if the items will fit). The usual delivery time is 2 to 4 weeks after you received the order completed notification, on rare cases it can take up to 6 weeks if it’s held by customs.
Shipped via Australia Post. AusPost tracking isn’t as detailed as UPS or DHL. Once the package reaches your country, the package is handed over to your local country’s delivery provider. You can use 17Track to see if your local country’s mail provider has more up to date tracking.
DHL Express Tracked Parcel – Price varies – usually $38 to $45
Sent in a small box 20x14x4cm or 25x15x6cm with bubble wrap. You will need to provide a phone number. No PO Boxes are allowed for the delivery address. The usual delivery time is 5 to 7 working days after you received the order completed notification with a tracking number. Every year DHL increases the price by $1-2 or so.