How are you affected by COV-19?
5 August 2020 – It’s business as usual for us.
There will be a delay once your order has been shipped. Check the AusPost and DHL site for service updates for tracked shipping but expect a few days extra for DHL and possibly 1-3 weeks for AusPost tracked.
We’re located in Australia and we ship to most counties around the world. You are responsible for any import tax/duties or other charges that may apply (so far we have had 2 reports of users having to pay import tax).
If you can only see “Australia Only” as the shipping method, please update your address in the shopping cart by pressing the “Change address” button.
There are 2 delivery options to choose from:
AusPost Tracked Parcel – Price varies $15 to $28
Sent in a small box 25x15x6cm with bubble wrap (and inside a padded envelope if the items will fit inside). The usual delivery time is 2 to 4 weeks after you received the order completed notification, on rare cases it can take up to 6 weeks if it’s held by customs.
Shipped via Australia Post. AusPost tracking isn’t as detailed as UPS or DHL and once they reach your country I believe they hand over the parcel to your local delivery company and you can use 17Track to see if your local mail provider has more up to date tracking.
Free shipping applies to these countries if you order over a certain amount:
>$70 – Australia
>$100 – US, Canada, Japan, NZ, South Korea
>$130 – France, Germany, Spain, Hong Kong, Norway
DHL Express Tracked Parcel – Price varies – $23 to $32
Sent in a small box 25x15x6cm with bubble wrap. You will need to provide a phone number. No PO Boxes are allowed for the delivery address and no items contain batteries either (you will be notified if your order needs to be modified). The usual delivery time is 2 to 4 working days after you received the order completed notification.
If your country isn’t listed for the tracked parcel / DHL, please contact us for a quote.