How are you affected by COV-19?
28 Mar 2020 – At this stage it’s business as usual for us. There may be a delay with shipping carriers once your order has been shipped. Airmail users should expect a delay of 1-2 weeks extra. Check the AusPost and DHL site for service updates for tracked shipping but expect a few days extra.
We’re located in Australia and we ship to most counties around the world. You are responsible for any import tax/duties or other charges that may apply (so far we have had 2 reports of users having to pay import tax).
There are 3 delivery options to choose from:
AusPost Airmail letter service (no tracking)
Use this option at your own risk because it’s not tracked, 99% of users receive their orders. Sent in a padded envelope due to a restriction that letters can’t be more than 20mm thick.
If your order is over 50 grams, we will split the order into multiple padded envelopes and post the items out the same day – sometimes users only receive one envelope and the other one arrives a few days later.
The usual delivery time is 4 to 5 weeks after you received the order completed notification, on rare cases it can take up to 6 weeks. Shipped via Australia Post and unfortunately there is no tracking number available. Not recommended if you have ever lost parcels from international orders from Ebay, Aliexpress, etc.
AusPost Tracked Parcel – Price varies $15 to $28
Sent in a small box 25x15x6cm with bubble wrap (and inside a padded envelope if the items will fit inside). The usual delivery time is 2 to 4 weeks after you received the order completed notification, on rare cases it can take up to 6 weeks if it’s held by customs.
Shipped via Australia Post. AusPost tracking isn’t as detailed as UPS or DHL and once they reach your country I believe they hand over the parcel to your local delivery company.
DHL Tracked Parcel – Price varies – $23 to $32
Sent in a small box 25x15x6cm with bubble wrap. You will need to provide a phone number. No PO Boxes are allowed for the delivery address and no items contain batteries either (you will be notified if your order needs to be modified). The usual delivery time is 2 to 4 working days after you received the order completed notification.
If your country isn’t listed for the tracked parcel / DHL, please contact us for a quote.
My country isn’t listed for the Airmail letter shipping
Unfortunately this is because we haven’t posted to your country before or we have had too many lost packages (Argentina, Brazil, Mexico, Italy, etc). You can ask us to find out why.